Terms of Use
User Agreement of May 15, 2024
1. TERMS OF AGREEMENT
2. SUBJECT OF THE AGREEMENT
Any terms of Cristalix interaction with the user are explained in this Agreement.
The administration of Cristalix service at any moment has the right to change this User Agreement, the administration of Cristalix will notify you about it by posting updated version of the Agreement on cristalix.gg website.
Changes will take effect as soon as they are posted on cristalix.gg.
The user has the right to not accept the changes - in this case, the administration will restrict user access to the service.
3. SERVICES PROVIDED
However, the user is aware that responsibility for delays, failures, unauthorized access to personal user information, etc., lies directly with the service.
The user should be aware that some services may have information intended for children older than 16 years old.
The Administration of Cristalix is not responsible for providing the User with access to the Internet and solving related technical problems.
Paid services provided on the project are digital/game currency.
All services offered in the project are non-refundable due to the nature of the service and instant access to the digital/informational product after payment.In case of technical malfunctions, payment processing errors, double billing, and other similar situations, the administration will review your request for a refund or compensation on a case-by-case basis.Refund Policy in Non-standard Cases1. Technical MalfunctionsIn the event of failures on the website or in the payment system, as well as incorrect debiting of funds, the administration will take all measures to correct the error and, if necessary, refund/compensate the funds.2. Double BillingIn case of double billing for the same service, we will refund the excess debited funds after reviewing the application and confirming the fact of double payment.3. Other SituationsIf you encounter any other error that leads to incorrect debiting of funds, please contact us for individual consideration and resolution of the issue.Technical Support Address:: https://vk.com/cristalixhelpdesk
4. REGISTERED USER BEHAVIOR
Administration of Cristalix is not responsible for the validity, political correctness and quality of information posted on the Cristalix service and official communities on other various services.
The user understands that some of the materials posted on the services may offend his/her religious, moral views.
However, Cristalix has the right to block a suspect account and deny access to it's owner until sufficient proof of innocence is provided.
After that, the account can be unlocked.
The user is not permitted to use the services:
2. distribution and storage of information that is illegal, offensive, not politically correct, and personal information of other users, including the sending of abusive emails to other users of the system;
3. posting information of an advert's nature;
4. mass emailing of advertisements - spam;
5. posting and sending out viruses, files, software code designed to disrupt the functioning of software;
6. unauthorised access to software products and services, including the use of usernames, passwords and other means to gain illegal access to paid services, and the posting of links to the above information;
7. deliberately disrupt the normal operation of the Cristalix system and any of its included services;
8. Any trading activity, such as trying to sell in-game items to other users for real money, without the permission of the Cristalix administration;
9. posting of meaningless and/or useless information in volumes that can increase the load on the Cristalix service equipment significantly.
Attention: A user account can be deleted if the user violates any of the above paragraphs of the User Agreement!
5. SUSPENSION OF SERVICE
The user understands that any service project may stop functioning at any time, without any prior notice to the user.
The administration of Cristalix isn't responsible for the interruption of access to any of the projects of the service.
6. EXEMPTION FROM WARRANTIES
Administration of Cristalix doesn't guarantee continuous and proper functioning of any of services (including games), and is not responsible for whether provided service meets expectations of User. Also administration of Cristalix is not responsible for any losses caused by user, for inability to use service in time, and for any other failures in service.
7. INFORMATION SECURITY
Cristalix doesn't transfer user data to third parties.
The user individually monitors the safety of his password and its non-Available to third parties.
If you lose your password, you can restore access to your account using the forgotten password recovery service or by sending an email to help@cristalix.ru.